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The Lounge at The Mespil
Benbulben Co Sligo

Hotel Privacy Policy

Our Privacy Policy at the Lee Hotel Group, the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. Hotel will not disclose identifiable user information to any third party without consent.

Lee Hotel Group is the sole owner of any information collected. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

If you have a query regarding how your Personal Data is held or used please contact our Data Privacy Coordinator on 01 488 4600 or at mespildataprivacy@leehotels.com.


Information we may collect from you

We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.

We may collect and process data including the following in the course of providing services to you, which could contain your personal data:

your full name; your address; your various email addresses; your various phone numbers; your nationality; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your professional organisations; details of your car registration number; and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing accommodation, food services, boardrooms and our fitness suite.

We may also process other data, which is not personal data.

When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.


Security and where we store your personal data

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use.

As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available.


Uses made of your personal data

We use your personal data that we hold to:

  • in our legitimate interest of advertising our services (as listed below), provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • carry out our obligations arising from any contracts entered into between you and us;
  • in our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;
  • comply with legislation; and/or
  • notify you about changes to our services.


Why does Mespil Hotel need your Personal Data?

Bookings

We require your personal contact details in order to register your booking. Contact information required through online bookings includes First Name, Surname, Email Address, Telephone Number, Address and possibly Car Registration Number. We will contact you through this information regarding your reservation. If you are a Corporate Guest with us we may also make note of what Company you are a representative of.

 

Guest Reviews

We may contact you through email to invite you to write a review on your recent stay with us. Customer feedback is imperative for us to continue to ensure guests continue to receive high quality service in all areas of the hotel.

 

Marketing Activities

During your stay with us you will have the opportunity to sign up to our Newsletter either when booking online, checking in or when signing up to our Loyalty Club. Your personal data will not be added to our database unless you have permitted us to include you in our database. Marketing Activities will include emails with details of special offers and upcoming sales. You can unsubscribe at any time using the link at the bottom of each email.

 

After your stay with us we will send you an email containing a link to review your experience through our own site or Trip Advisor. By completing a guest review, you’re agreeing that it can be displayed on, for example, our websites, in our social media accounts; to inform other travellers about the quality and services of the hotel. This is a one-time email and is not related to our newsletter.

 

Corporate Loyalty Club

During your stay you have the opportunity to become part of our Corporate Loyalty Club which enables you to amass complimentary stays in both Mespil Hotel and Sligo Park Hotel. To register you will complete a hard copy registration form with your Full Name, Address and Email Address. This information is then stored in our electronic database and a record made of your membership. Once 15 stays have been recorded, you will receive a voucher in the post to the address you registered with. If there are any postal issues, a query may be sent to your email address to confirm where the voucher should be posted.

 

Location Based Services

Certain bedrooms will feature Smart TV which make available “concierge features”. Data including your First/Last Name, Check In/Check Out Date and Room Number may be used to ensure efficient service during your stay.


Secure Reservations

If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a third party booking engine (Booking Engine) provided by our booking management system vendor Net Affinity.
All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.


Disclosure of your information

We may disclose your Data to third parties who provide a service to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers.

Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data.


Children's Privacy & Parental Consent

Please be aware that Hotel has not designed this Site for, and does not intend for it to be used by, anyone under age 18. Accordingly, this Site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. Hotel specifically requests that persons under the age of 18 not use this Site or submit or post information to the Site. Should Hotel inadvertently acquire personal information or other data from users under the age of 18, Hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the Site and submitted personal information without solicitation by or permission from Hotel.


Cookies

When you visit the Hotel’s website, some browsing-related information on your device (computer, Smartphone, tablet etc.) is likely to be recorded in files called "cookies" and stored on your device.


What are the different types of cookies?

There are several categories of cookies:
Strictly necessary cookies: these cookies are essential in order to browse some websites and use all of their features (the user's operating system support, display etc.). Without these cookies, features such as the display will not have optimum functionality. Note: these cookies collect purely technical data and do not identify you personally.
Performance cookies: these cookies help us improve a user's experience by helping us understand how they use our websites (most frequently visited pages, applications used etc.). These cookies do not identify you individually.
Functionality cookies: in order to make browsing easier, these cookies store certain user preferences (language, username, country etc.).
Targeting/advertising cookies: these cookies enable a user to receive targeted advertisements based on their interests, but they also limit the number of times that the advertisements appear.
Affiliate cookies: these cookies enable third parties ("affiliates") that publish marketing campaigns on their websites to be paid on behalf of the "web merchant".
Cookies from social networks: these third-party Cookies let you communicate the content of our site to others, as well as your opinion in relation to our site. This is the case with the "Share" and "Like" buttons on "Facebook," "Twitter," "LinkedIn," "Viadeo," etc.
Social networks which offer these application buttons can identify you by these buttons, even if you did not click on one of them when you visited our site. Indeed, some Cookies allow the social network concerned to follow your navigation on our site whenever your social network account is activated on your device when at the same time, you are on our site.
We have no control over the procedures social networks use to collect information about your navigation on our site. Please read these social networks privacy policies regarding personal data. These should allow you to exercise certain privacy options with these social networks, in particular by adjusting your user accounts for each of these networks.


Why does the Hotel use cookies?

Cookies help us to improve the quality of your browsing experience when visiting the our website. This technical process primarily allows us to:
adapt the layout of our websites to suit your device's display preferences (language, display resolution, operating system used etc.)
store some of the information that you fill in on our online forms to help us personalize your subsequent visits to our websites
collect statistics. These relate mainly to the number of times you visit our websites and your use of the different services that we provide (sections and content viewed, links), with the aim of improving their relevance and usability
put security measures in place (for example asking you to reconnect to a page or service after a certain amount of time has elapsed)
offer you, through advertisements, personalized content that is likely to be of interest to you.
Important: Advertisements or links to third-party websites may be included on our websites. Your personal details may be collected by third parties when you click on these links. This Charter does not cover visits to third-party websites. Lee Hotel Group cannot be held responsible for the policy of third-parties regarding personal details and the use thereof.


Your Consent To This Privacy Policy

Use of the Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by Hotel, as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves Hotel from responsibility to the user.


Links to other sites

Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.

 

Your rights

As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: -

  • The right to access data relating to you (‘access right’);
  • The right to rectify/correct data relating to you (‘right to rectification’);
  • The right to object to processing of data relating to you (‘right to object’);
  • The right to restrict the processing of data relating to you (‘right to restriction’);
  • The right to erase/delete data relating to you (i.e. the “right to erasure”); and
  • The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’).

 

The controller for the purposes of GDPR is

The Mespil Hotel Ltd, 50-60 Mespil Road, Dublin 4.

 

Changes to this policy

We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.

 

Contact Us

Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at mespildataprivacy@leehotels.com.

All requests will be dealt with promptly and efficiently.